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Terms and Conditions for Private Charter Flights

 

  1. The number of passenger(s) permitted to be carried on board is determined by the available payload.
  2. In the event of an off-load due to insufficient payload, no standby or transfer to the next available schedule is permitted and the off-loaded passenger(s) must purchase a full fare ticket at their own cost. Sky Shuttle Helicopters Limited (“SSHL”) / East Asia Airlines Limited (“EAA”) has no obligation to provide any off-loaded passenger(s), any alternative means of transportation or compensation due to payload limitations.
  3. A helicopter ticket(s) sold is valid for travel only on the date, time and flight as specified in the charter agreement and on the ticket(s) issued.
  4. Once a booking is confirmed, a handling fee HKD/MOP/RMB 5,000 will be charged for any cancellation made. No cancellations are permitted within 24 hours of flight departure time.
  5. Requests for re-booking or amendment (e.g.change in departure date or time etc.) is subject to aircraft availability and may be made for a fee of HKD/MOP/RMB 5,000 on scheduled charter flights not less than 3 hours before departure. For any non-scheduled charter flights or charters to airport destinations may be rebooked not less than 24 hours before departure subject to an amendment fee of HKD/MOP/RMB 5,000.
  6. If any charter flight is cancelled due to operational reasons such as weather, the respective charter rate and departure tax will be refunded in full, excluding any handling fees previously settled.
  7. Refund or transfer is not allowed for any no-show or late-show passenger(s).
  8. It is the responsibility of the passenger(s) to ensure that they have valid travel documents and entry visa, as required, to their intended destination. The passenger’s name as printed on the ticket must correspond with his / her travel document. Otherwise, Sky Shuttle / EAA has the authority to deny boarding and no ticket refund will be made.
  9. Passengers should check in at the Hong Kong / Macau passenger lounge at least 20 minutes for flights departing from Hong Kong / Macau Heliport or 30 minutes before departure time if flight departs from Shenzhen Heliport / Hong Kong Business Aviation Centre (HKBAC) / Macau Business Aviation Centre (MBAC).
  10. Sky Shuttle / EAA reserves the right to cancel any scheduled charter flight service in the event of bad weather (subject to the discretion of the pilot in command), operational requirements or if there is any unforeseen mechanical problems which requires the aircraft to undergo maintenance. Sky Shuttle and EAA will be fully indemnified against any claims for compensation or expenses incurred by the passenger as a result of the flight cancellation.
  11. Sky Shuttle / EAA reserves the right to deny boarding of any person(s) whose mental or physical condition presents an actual or potential safety hazard or risk (including but not limited to impairment and intoxication from alcohol and drugs) to our passengers, crew, staff or property.
  12. In case of dispute, the decision of Sky Shuttle and EAA shall be final. Sky Shuttle and EAA reserve the right to amend these terms, conditions and charter policy without prior notice.